1. Overview
Paudelon LLC stands behind the pet products we sell. This policy explains how returns and refunds are handled for orders placed through our e-commerce channels.
2. Retail orders (Shopify & Amazon)
Returns and refunds for orders placed on Shopify or Amazon follow the return policy displayed at checkout on each platform. Initiate returns through the platform where you placed your order. Contact us if you need help locating your order or seller information.
3. Eligible returns
Unused pet products in original packaging may be eligible for return when:
- The return is requested within the timeframe stated on the sales channel
- The item is in resalable condition
- The product is not excluded below
4. Non-returnable items
The following are generally not eligible for return unless defective or damaged:
- Opened pet food, treats, or consumable nutrition products
- Hygiene products that have been opened or used
- Custom or special-order wholesale items (unless agreed otherwise in writing)
5. Damaged, defective, or incorrect items
If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or refund as appropriate.
6. Wholesale orders
Wholesale and bulk orders follow return terms agreed in writing at the time of purchase. Contact your account representative or email us for wholesale return requests.
7. Refund processing
Approved refunds are processed to the original payment method. Processing times depend on your bank or payment provider and may take 5–10 business days after approval.
8. How to request a return or refund
Email support@paudelon.com with:
- Your order number
- Sales channel (Shopify or Amazon)
- Reason for the return request
- Photos (for damaged or incorrect items)
9. Contact
Paudelon LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States
support@paudelon.com