1. Overview
This Shipping Policy describes how Paudelon LLC fulfills and delivers pet product orders placed through our e-commerce channels. By placing an order, you agree to the terms outlined below.
2. Sales channels
Orders may be placed through:
- Our Shopify online store
- Amazon marketplace listings operated by Paudelon LLC
- Direct wholesale arrangements confirmed in writing
Shipping options, costs, and delivery estimates are displayed at checkout on each platform.
3. Processing time
Orders are typically processed within 1–3 business days after payment confirmation. Processing may take longer during peak seasons, promotional periods, or when inventory verification is required.
Business days are Monday through Friday, excluding US federal holidays.
4. Shipping methods & delivery times
Available shipping methods depend on the sales channel and destination:
- Standard shipping (US domestic): typically 5–8 business days after processing
- Expedited shipping (US domestic): typically 2–5 business days after processing, where offered at checkout
- International shipping: availability and delivery times vary by destination and are shown at checkout when available
Delivery times are estimates only and are not guaranteed. Carriers may experience delays beyond our control.
5. Shipping costs
Shipping fees are calculated at checkout based on order weight, dimensions, destination, and selected shipping method. Free shipping promotions, when offered, will be clearly displayed on the applicable sales channel.
6. Order tracking
When your order ships, a tracking number is provided by email or through your order history on the platform where the purchase was made. Allow up to 48 hours for tracking information to update after shipment.
7. Dropshipping & fulfillment partners
Paudelon LLC may fulfill orders through approved suppliers and dropshipping partners as part of our e-commerce operations. Products are shipped to the address provided at checkout. The seller of record remains Paudelon LLC.
8. Wholesale & bulk orders
Wholesale and bulk shipments follow delivery terms agreed in writing at the time of purchase, including lead times, freight method, and shipping costs. Contact sujan@paudelon.com for wholesale shipping quotes.
9. Incorrect or incomplete addresses
Customers are responsible for providing accurate shipping information. Paudelon LLC is not responsible for delays or losses caused by incorrect addresses. Address correction fees charged by carriers may be passed to the customer.
10. Lost or delayed packages
If your order is significantly delayed or appears lost, contact us within 14 days of the estimated delivery date with your order number. We will work with the carrier to investigate and resolve the issue.
11. Contact
Shipping questions: support@paudelon.com
Paudelon LLC · 30 N Gould St Ste R, Sheridan, WY 82801, United States
Website: paudelon.com